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Strategic Governance

High-level governance frameworks including board structures, decision rights, and strategic alignment processes that ensure ServiceNow initiatives support enterprise objectives and deliver measurable business value.

Strategic Governance

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ServiceNow Multi-Level Governance: Structure for Aligned Success

Aug 18, 2025

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10 min read

ServiceNow Multi-Level Governance: Structure for Aligned Success

Unlock seamless ServiceNow alignment with a proven three-tier governance model. Clarify decision rights, streamline oversight, and drive real business outcomes, see the full framework.

Strategic Governance

+2

ServiceNow RACI Matrix: Clarify Roles, Boost Efficiency, Drive Results

Aug 18, 2025

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15 min read

ServiceNow RACI Matrix: Clarify Roles, Boost Efficiency, Drive Results

Unlock the full potential of your ServiceNow teams by mastering the RACI matrix. Streamline roles, boost accountability, and align initiatives with business goals, read on to find out how.

Strategic Governance

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5 Essential Roles for Successful ServiceNow Executive Steering Committees

Aug 18, 2025

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11 min read

5 Essential Roles for Successful ServiceNow Executive Steering Committees

Unlock the keys to effective ServiceNow governance with a breakdown of the five must-have roles for your executive committee. See how each drives real business value.

Platform Operating Manual

Your essential guide to mastering ServiceNow. Get expert insights on platform strategy, governance, and operating models to drive enterprise success.

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